Understanding the New Homes Quality Code: What It Means for You as a Homebuyer
- TMT Legal Services
- 8 hours ago
- 2 min read
Natasha Jessop, New Homes Team Leader, Provides Expert Insight into the New Homes Quality Code
Buying a New Build home is one of the biggest investments you’ll ever make. The New Homes Quality Code is designed to make that journey safer, clearer, and more reassuring for the Buyer.
Introduced by the New Homes Quality Board (NHQB), the Code sets out strict standards for how Developers must treat customers from the moment you reserve your home to long after you’ve moved in.
What Does the Code Do for You?
The Code is all about fairness, transparency, and accountability. Here’s how it protects you:
Clear Information: Developers must provide accurate, timely details about your new home, including costs, timelines, and legal documents.
Honest Sales Practices: You’re protected from misleading marketing or pressure tactics.
Cooling-Off Period: You have a 14 day window to change your mind after reserving a property.
Independent Dispute Resolution: If something goes wrong, you can access impartial support through the New Homes Ombudsman.
Why This Matters
The Code marks a major shift from industry self-regulation to independent oversight, giving you more confidence and control. It ensures Developers are held to high standards and that your concerns are taken seriously.
Added Peace of Mind
In addition to the Code, New Build homes often come with Structural Warranties such as the NHBC (National House Building Council) providing up to 10 years of cover. This protection can help safeguard your investment and your future.
A Positive Step for Buyers and Builders
Many Developers have welcomed the Code, seeing it as a way to build trust and demonstrate their commitment to quality. For you, the Buyer, it means a smoother, more transparent experience and better support throughout your homeownership journey.
In summary, the New Homes Quality Code is a major step forward for homebuyers. It sets a new benchmark for quality and service in the New Build market giving you the confidence to buy with peace of mind. You can find out more about the New Homes Quality Board (NHQB), the New Homes Quality Code and the New Homes Ombudsman Service here: http://www.nhqb.org.uk
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